Analysis Of Politeness Based On Naturally Occurring And Authentic Conversations

Zijun Shen (corresponding), Mingting Zhao, Minjie Lai

Abstract


This research project analyzes politeness in naturally occurring and authentic conversations. The study begins with an introduction to the importance of politeness in daily communication and its significance in respecting others and avoiding misunderstandings. Politeness theory, as a topic in pragmatic discourse research, is discussed, highlighting its role in language teaching. The project explores different politeness strategies, including openly and publicly practicing face threats, positive politeness strategies, negative politeness strategies, non-public politeness strategies, and the non-performance of face-threatening behaviors. The advantages and limitations of politeness strategies are also examined, considering cultural differences, educational backgrounds, and generational gaps. Furthermore, the project presents an analysis of social media data, focusing on a specific case of business negotiations between a Chinese company and a Nigerian company. The negotiation stages are divided into relationship creation, information exchange, negotiation and persuasion, and conclusion. The language strategies and skills used by the negotiators at each stage are explored. The findings reveal the use of relaxing topics to establish a pleasant atmosphere, clear and concise expression of important information, and persuasive techniques to resolve differences and achieve desired goals. Overall, this analysis provides insights into politeness theory and its application in authentic conversations, emphasizing its relevance in effective communication and the need for further research to develop more comprehensive and culturally sensitive politeness strategies.


Keywords


politeness, politeness theory, pragmatic discourse, social media data analysis.

Full Text:

PDF

References


Ambady, N., Koo, J., Lee, F., & Rosenthal, R. (1996). More than words: Linguistic and nonlinguistic politeness in two cultures. Journal of Personality and Social Psychology, 70(5), 996.

Babel, F., Hock, P., Kraus, J., & Baumann, M. (2022, March). Human-Robot Conflict Resolution at an Elevator-The Effect of Robot Type, Request Politeness and Modality. In 2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI) (pp. 693-697). IEEE.

Battezzato, L. (2020). Oedipus and Tiresias: Im/politeness theory and the interpretation of Sophocles’ Oedipus Tyrannus. In Pragmatic Approaches to Drama (pp. 187-212). Brill.

Beom, K. (2010). Face threatening/supporting strategies in Korean and American TV presidential debates: A cultural comparative study. Intercultural Communication Studies, 19(2), 1-21.

Blitvich, P. G. C., & Sifianou, M. (2019). Im/politeness and discursive pragmatics. Journal of Pragmatics, 145, 91-101.

Brown, G. & Levinson, S. (2006). Politeness: Some universals in language usage. In A. Jaworski & N. Coupland (Eds.), The discourse reader. Second edition. London: Routledge.

Chang, W. L. M., & Haugh, M. (2011). Strategic embarrassment and face threatening in business interactions. Journal of Pragmatics, 43(12), 2948-2963.

Cutting, J. (2008). Pragmatics and discourse. A resource book for students. Second edition. London: Routledge.

DeVito, J. A. (2019). The interpersonal communication book. Instructor, 1, 18.

Eelen, G. (2001). A critique of politeness theories. Manchester, UK: St Jerome Publishing.

Flick, U., von Kardoff, E., & Steinke, I. (Eds.). (2004). A companion to qualitative research. Sage.

Grundy, P. (2008). Doing pragmatics. Third edition. London: Hodder. Chapter 9. Politeness phenomena.

Harris, S. (2001). Being politically impolite: extending politeness theory to adversarial political discourse. Discourse & Society, 12(4), 451-472.

Holmes, S. (1995). Passions and constraint: on the theory of liberal democracy. University of Chicago Press.

Holtgraves, T. (1997). Yes, but... positive politeness in conversation arguments. Journal of Language and social Psychology, 16(2), 222-239.

Hu, Y., Tafti, A., & Gal, D. (2019). Read this, please? The role of politeness in customer service engagement on social media.

Kadar, D. & Haugh, M. (2013). Understanding politeness. Cambridge: Cambridge University Press.

Kadar, D. & Mills, S. (eds) (2011), Politeness in East Asia. Cambridge: Cambridge University Press.

Kim, T. W., & Strudler, A. (2012). Workplace civility: A Confucian approach. Business Ethics Quarterly, 22(3), 557-577.

Leech, G. (2007). Politeness: is there an East-West divide?.

Leech, G. (2014). The pragmatics of politeness. Oxford: Oxford University Press.

Locher, M. A. (2010). Introduction: Politeness and impoliteness in computer-mediated communication.

Locher, M. A., & Watts, R. J. (2005). Politeness theory and relational work.

Lodico, M. G., Spaulding, D. T., & Voegtle, K. H. (2010). Methods in educational research: From theory to practice. John Wiley & Sons.

MacFarlane, L. A., & R Murphy, P. (2010). MicroRNA: biogenesis, function and role in cancer. Current genomics, 11(7), 537-561.

Mashrabovna, N. M., & A'zamjonovna, Y. S. (2022). THEORETICAL CONCEPT OF POLITENESS BASICS IN DIFFERENT-REGIONAL VARIATIONS. IJODKOR O'QITUVCHI, 3(25), 25-27.

Paltridge, B. (2000). Making sense of discourse analysis. Gold Coast, Queensland: Antipodean Educational Enterprises. Chapter 3.

Park, J. R. (2008). Linguistic politeness and face‐work in computer-mediated communication, Part 2: an application of the theoretical framework. Journal of the American Society for Information Science and Technology, 59(14), 2199-2209.

Rasinger, S. M. (2013). Quantitative research in linguistics: An introduction. A&C Black.

Scollon, R., Wong-Scollon, S. & Jones, R. (2012), Intercultural communication: A discourse approach. Third edition. Oxford: Blackwell.

Simmons, T. L. (1994). Politeness Theory in Computer-Mediated Communication: Face Threatening Acts in a" Faceless" Medium.

Sudarwati, T. M., & Grace, E. (2007). Look ahead an English course for Senior high school students year XI. Jakarta: Erlangga.

Taguchi, N. (2015). Instructed pragmatics at a glance: Where instructional studies were, are, and should be going. State-of-the-art article. Language Teaching, 48, 1–50.

Taguchi, N., & Roever, C. (2017). Second language pragmatics. Oxford/New York: Oxford University Press.

Van Mulken, M. (1996). Politeness markers in French and Dutch requests. Language sciences, 18(3-4), 689-702.

Wardhaugh, B. (2006). Music and Euclid's algorithm. University of Cambridge, Millennium Mathematics Project, + plus magazine. Retrieved September, 8, 2020.

Watts, R.J. (2003). Politeness. Cambridge: Cambridge University Press.

Pienaar, W. D., & Spoelstra, H. I. J. (1999). Negotiation: Theories, strategies and skills. Juta and Company Ltd.

Kaur, K., Suppiah, P. C., Arumugam, N., & Idham, M. (2022). Politeness and negotiation strategies in handling customers: Conflict-resolution. International Journal of Academic Research in Business and Social Sciences, 12(8). https://doi.org/10.6007/ijarbss/v12-i8/14669

Wang, Z., Lim, J., & Guo, X. (2010). Negotiator satisfaction in NSS-facilitated negotiation. Group Decision and Negotiation, 19, 279-300.


Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Journal of Language and Linguistic Studies
ISSN 1305-578X (Online)
Copyright © 2005-2022 by Journal of Language and Linguistic Studies